[CC&S] Praktikum Service (m/w/d)
Core
Validate Global Quality Index (GQI) data, create quality reports, and support process optimization for LG Electronics' service operations.
Role type
Intern, Service Quality & Data Validation
Builds
Service quality reports and validated data for Home Appliance & Air Solution, Home Entertainment, and Vehicle Components Solutions.
Domain
Consumer Electronics / Home Appliances / After-Sales Service
Deliverable
dashboards & analysis
Required skills
Data validation, report creation, process management, MS Office (Excel), analytical thinking, structured work, data accuracy, process understanding, communication
Preferred skills
Administrative experience, technical environment experience, data analysis, reporting experience
Technologies
MS Office, Excel
Responsibilities
Validate GQI data according to company standards, create and maintain relevant reports and statistics, support process implementation and optimization, monitor and optimize return rates (Bypass-Rate), handle customer inquiries and escalations, maintain service and quality documentation
Seniority
Intern