Auxiliar Administrativo de Operações | Monitoração | Vaga Afirmativa para Pessoas com Deficiência
Core
Administrative operations support for analyzing, tracking, and resolving customer complaints related to product and service failures within the Backoffice Incidents team.
Role type
Administrative Operations Specialist (Incident Management)
Builds
Incident resolution workflows and customer experience improvements
Domain
Financial Services / Operations
Deliverable
dashboards & analysis
Required skills
Office Suite proficiency, administrative routines, customer service, analytical thinking, problem-solving, process improvement, organization, prioritization, clear communication, teamwork
Responsibilities
Analyze and resolve customer requests via support channels, track incidents to ensure proper resolution, identify process improvement opportunities, collaborate across departments, support administrative and operational activities to enhance customer experience, contribute to productivity and quality initiatives