Customer Care & Training
Core
Responding to client support calls and emails, delivering one-on-one training sessions with clients, and collaborating with developers to improve client experiences.
Role type
Customer Care & Training Specialist
Builds
Client support experiences and training programs
Domain
SaaS / Customer Support
Deliverable
client delivery
Required skills
Client support, one-on-one training, written communication, verbal communication, time management, self-motivation
Responsibilities
Responding to client support calls and emails, Delivering one-on-one training sessions with clients, Working closely with developers to shape better client experiences