Customer Experience Director
Core
Developing and implementing strategies to improve customer experiences across digital channels in a retail environment.
Role type
Senior IC Customer Experience Director
Builds
Customer experience strategies and omnichannel service processes
Domain
Retail + Digital Customer Experience
Deliverable
product features
Required skills
Customer experience strategy, data analysis, team management, cross-functional collaboration, e-commerce technology knowledge, market trend analysis
Preferred skills
Digital transformation, innovation in customer solutions
Responsibilities
Develop and implement customer experience improvement strategies, monitor customer experience KPIs, lead projects to optimize customer journey, ensure communication consistency across digital platforms, track market trends and introduce innovative solutions, manage the digital customer experience team
Seniority
Senior, hands-on IC with team leadership
