Customer Experience Manager (m/w/d)
Core
Strategically develop and implement Customer Experience (CX) programs to enhance customer satisfaction and integrate the customer perspective into business processes and decisions.
Role type
Customer Experience Manager
Builds
Customer experience programs and strategic initiatives
Domain
Financial services / Customer Experience
Deliverable
product features
Required skills
Customer experience management, market research, data analysis, project management, stakeholder collaboration
Preferred skills
CX tools proficiency, innovation mindset
Technologies
MS Office, CX tools
Responsibilities
Conceive, plan, and execute CX projects; Develop the 'Customer First' CX program; Analyze customer feedback and KPIs to identify optimization potentials; Conduct market and competitive analyses; Support business units in increasing customer satisfaction; Manage external agencies and service providers
