Head of Digital Services and Enablement
Core
Strategic leader driving digital transformation, customer systems, knowledge management, service enablement, automation, and AI adoption to enhance customer experience and operational efficiency for Customer Sales & Service.
Role type
Senior leadership (Head of Digital Services & Enablement)
Builds
Customer sales and service platforms, digital journeys, knowledge management systems, and automated service capabilities.
Domain
Education services / Customer Operations / Digital Transformation
Deliverable
product features
Required skills
Digital strategy, team leadership, systems optimization, AI adoption, automation, analytics, cross-functional partnership, performance management
Responsibilities
Lead digital strategy and roadmap; manage Digital Optimisation, Systems, and Knowledge Management leaders; enhance digital customer journeys and self-service; lead customer systems and platform optimization; establish knowledge management standards; drive AI adoption and automation; monitor performance measures; build partnerships across Technology, Marketing, and Product; develop high-performing teams.
