Solutions & Pre-Sales Architect
Core
Engineer end-to-end technical solutions integrating secure network connectivity with high-performance application layer orchestrated platforms for complex customer experience (CX) integrations.
Role type
Senior Solutions & Pre-Sales Architect
Builds
Technical designs, live demonstrations, and commercial pricing models for Genesys Cloud and Microsoft Teams-based contact centre solutions.
Domain
Contact Centre (CX) and Network Infrastructure (SD-WAN/SASE)
Required skills
End-to-end technical solution engineering, Technical discovery and live demonstration, Technical logic flow design for CX integrations, Commercial pricing model building, Technical documentation localization, Cross-vendor interoperability knowledge, Technical pre-sales communication, AI-driven tool design, Legacy to cloud transition management, Network vs virtual infrastructure configuration
Preferred skills
Genesys Cloud Certified Professional (GCP) or Genesys Cloud Certified Associate (GCA), MS-700 or MS-721 certification, CCNP or JNCIP equivalent knowledge
Technologies
Genesys Cloud, Microsoft Teams, SD-WAN, SASE, vGateways, vFirewalls
Responsibilities
Engineer end-to-end technical solutions integrating secure network connectivity with high-performance application layer orchestrated platforms; Develop technical designs for complex services ensuring proactive self-healing capabilities and AI-driven efficiencies; Map and configure transitions from legacy systems to modern cloud-based platforms; Manage technical nuances of virtual vs. physical infrastructure; Lead technical discovery and deliver high-impact live demonstrations of Genesys Cloud and Teams Native UX; Design Technical Logic Flow for complex CX integrations ensuring seamless end-to-end customer journey; Build commercial pricing models and technical frameworks aligning solutions with customer budget and functional requirements; Work with developers to translate complex business requirements into feasible, high-performance CX solutions.
Seniority
Senior, hands-on IC
