Renewal Specialist, Services Sales - APAC

AustraliaRemoteFull-time2026-10-31 → 2026-10-30

Remote

Core

Managing the full services renewal lifecycle for a global portfolio of customer accounts to ensure recurring services revenue and retention.

Role type

Senior IC services sales specialist (renewals)

Builds

Recurring services revenue for an AI-native ERP platform (Zone) serving NetSuite customers

Domain

SaaS / Fintech / Financial Operations

Required skills

Customer segmentation, commercial negotiation, churn risk management, recurring revenue metrics (ARR/MRR/NRR), CRM proficiency (Salesforce), contract execution

Preferred skills

SaaS or fintech environment experience, upsell/cross-sell execution, process improvement

Technologies

Salesforce, CPQ tools, DocuSign

Responsibilities

Manage a defined renewal book of business, conduct pre-renewal usage and health reviews, negotiate commercial terms, identify upsell opportunities, address churn risks, forecast renewals, maintain CRM records, support pricing transitions

Seniority

Mid-level, hands-on IC

About Zone & Co

Zone & Co is an Equal Opportunity Employer committed to building a diverse, equitable, and inclusive workplace. We thrive on unique perspectives and strongly encourage candidates of all backgrounds to apply. Here, your identity is valued, and your talent is the only limit to your growth. All qualified applicants will receive consideration regardless of race, color, religion, sex, orientation, age, disability, or any other protected factor.