Customer Service Specialist
Core
Trusted contact for B2B customers ensuring order accuracy, service contract management, and account growth in the water monitoring industry.
Role type
Customer Service Specialist (Account Coordination)
Builds
Service contracts, purchase orders, and fulfillment logistics for water monitoring instruments.
Domain
Water monitoring / Microbial analysis / B2B Technical Products
Required skills
CRM/ERP proficiency, order processing, logistics coordination, contract management, commercial negotiations, multi-channel communication
Preferred skills
German language, B2B technical product experience, sales back-office background
Responsibilities
Prepare accurate quotes and service contracts; process purchase orders and verify details; coordinate fulfillment and shipments across Europe, North America, and the Middle East; manage service and repair cases; answer customer questions by phone and email; manage service contract renewals; spot upsell opportunities; coordinate demo instruments; maintain CRM data accuracy.