Customer Service Representative
Core
Support Tektronix's calibration service business in Japan by managing order intake, fulfillment, billing, and customer communications.
Role type
Customer Service Representative (Business Operations)
Builds
Calibration and repair service orders, quotations, and billing processes for global customers.
Domain
Industrial measurement and calibration services
Required skills
Order management, quotation preparation, billing and invoicing, logistics coordination, RMA management, ERP/CRM usage, Microsoft Office proficiency
Preferred skills
Sales administration, import/export experience, English communication skills, calibration service knowledge
Responsibilities
Handle customer enquiries regarding quotations, order status, and service fulfillment; Prepare quotations and support deal closure; Coordinate with sales, operations, and finance teams; Consolidate pick-up requests and arrange logistics; Create and manage RMAs; Monitor job progress and proactively contact stakeholders.