Services Associate - Compliance Help Desk - Risk and Brand Protection - Hyderabad
Core
Respond to support requests via phone and chat, guide callers through compliance policies and procedures, and document guidance for the Independence Conflicts Network team.
Role type
Services Associate (Compliance Help Desk)
Builds
Support services for Risk and Brand Protection stakeholders
Domain
Professional Services / Financial Compliance
Deliverable
client delivery
Required skills
Policy interpretation, documentation, financial instruments knowledge, technology tools usage
Preferred skills
Customer support experience, ServiceNow
Responsibilities
Respond to support requests using automated phone and chat tools, Guide callers through policy and mandatory requirements/procedures, Document and save record of guidance provided, Collaborate with internal Risk & Brand Protection stakeholders, Provide backup support for other services provided by the Compliance HelpDesk
