SUPERVISOR(A) DE OPERAÇÃO COMERCIAL – VENDAS CHAT E VOZ
Core
Managing and developing sales teams for telephony and internet products via chat and voice channels.
Role type
Senior commercial operations supervisor (sales)
Builds
Telephony and internet sales products
Domain
Telecommunications
Required skills
Team leadership, sales operations management, performance metrics analysis, CRM management, sales funnel management, coaching and training, process improvement, remote team management
Preferred skills
Telecommunications industry experience, chat and voice sales experience, remote team management experience, lead distribution strategy
Responsibilities
Lead and develop sales teams across chat and voice channels, monitor performance metrics and conversion rates, manage sales funnel and lead distribution, coach and train sales representatives, ensure CRM usage and process compliance, identify operational bottlenecks and implement improvements, monitor call quality and customer experience, drive team engagement and productivity, analyze performance data for continuous improvement