CHEF D'EQUIPE (F/H)
Core
Coordinate operations, manage a team, and ensure service level commitments in an industrial services environment.
Role type
Team Lead / Operations Manager
Builds
Operational stability and service delivery for industrial clients
Domain
Industrial services / IT Operations
Deliverable
dashboards & analysis
Required skills
Incident management, team performance evaluation, recruitment support, process improvement, root cause analysis, reporting, stakeholder communication
Preferred skills
Industrial environment knowledge, crisis management, prioritization
Technologies
Windows 10/11, Active Directory, Microsoft 365, Intune, Autopilote, Easyvista, Power BI, Excel
Responsibilities
Assign incidents and requests to team members, adapt resources based on activity fluctuations, ensure team availability, manage team performance and development, prepare and lead operational committees, perform client and internal reporting, update operational dashboards and planning tools, analyze recurring incidents, identify activities for the Service Center.
Seniority
Mid-level, hands-on manager