IT Operations Lead (55K - 60K + Bonus)
Core
Co-lead IT support and operations within a large-scale Microsoft environment, ensuring service stability and continuous improvement.
Role type
Senior IT Operations Lead
Builds
Enterprise technology services and operational readiness
Domain
Enterprise IT / Microsoft Ecosystem
Required skills
Microsoft 365, Entra ID/Active Directory, Intune, ITSM frameworks, vendor management, incident response, change management, team leadership, automation/scripting
Preferred skills
ITSM certifications, Power Automate, low-code platforms
Technologies
Microsoft 365, Exchange Online, SharePoint, Entra ID, Active Directory, Intune, Power Automate
Responsibilities
Co-lead day-to-day IT operations and end-user support; manage and mentor an IT Operations team; oversee incident response and change management; support Microsoft technology platforms; establish and monitor service metrics; drive continuous improvement initiatives; collaborate with infrastructure, security, and project teams; manage external vendor relationships.
Seniority
Senior, hands-on IC with team leadership