IT Operations Lead
Hybrid
Core
Lead and manage service delivery for various projects and operations, acting as a bridge between projects and operations to ensure effective support for people and communities.
Role type
Senior IT Operations Lead
Builds
Business as usual services and project transition phases
Domain
Humanitarian non-profit / IT Operations
Required skills
Service delivery management, stakeholder collaboration, process improvement, Agile/ITIL frameworks, problem-solving under pressure
Responsibilities
Oversee and manage service delivery for various projects and operations, Collaborate with stakeholders to understand needs and drive solutions, Ensure timely and effective implementation of service improvements, Lead continuous process enhancements to optimize service delivery