Project Manager - Customer Onboarding
Core
Lead end-to-end implementation delivery for large enterprise customers to adopt and utilize the customs management software CAS, acting as a trusted advisor from initial scoping through go-live.
Role type
Senior IC Project Manager (Customer Onboarding & Implementation)
Builds
Enterprise SaaS delivery for customs and logistics workflows
Domain
Logistics, Customs, Trade Compliance, SaaS
Required skills
Enterprise IT consulting or delivery experience, end-to-end project management, stakeholder management, requirements gathering, project planning, customer training, cross-functional collaboration
Preferred skills
French or Dutch language proficiency, curiosity for logistics and Customs market
Technologies
CAS (customs management software)
Responsibilities
Lead end-to-end implementation delivery ensuring customer adoption; Run project kickoffs, check-ins, and alignment sessions; Manage data-gathering and requirements sessions; Review customer configuration settings in CAS; Drive urgency toward key implementation milestones; Own central planning and maintain up-to-date project plans; Train customers on the C4T platform; Feed customer insights back internally to shape product development.