Junior support engineer
Core
First point of contact for customers needing IT support, ensuring systems function optimally and customers can work uninterrupted.
Role type
Junior support engineer (IT service desk)
Builds
IT support services for SMB organizations (10-800 users) via Microsoft 365, Azure, and Intune.
Domain
IT Services / Managed Service Provider (MSP)
Deliverable
client delivery
Required skills
Microsoft 365, Azure, Intune, ticketing systems, user account management, mailbox management, workstation management, software installation, incident analysis, escalation
Preferred skills
MBO level 3 or 4, 1+ years in servicedesk/support, problem-solving, communication
Technologies
Microsoft 365, Azure, Intune, Autotask, RDS
Responsibilities
Accept, register, and resolve support inquiries via phone and email; Solve Microsoft-related issues; Manage user accounts, mailboxes, workstations, and software installations; Analyze incidents and escalate complex issues.