Assistant Technique et Commercial F/H
Core
Support administrative, commercial, and operational for Service activities, ensuring process compliance and coordinating internal and international stakeholders.
Role type
Administrative and commercial assistant (Service)
Builds
Service offerings, spare parts, repairs, and service contracts for process industries
Domain
Industrial automation and process industries (pulp, paper, energy)
Required skills
CRM/ERP knowledge, order and invoice tracking, client satisfaction surveys, CRM data management, unpaid invoice follow-up, site access documentation, training session organization
Preferred skills
Microsoft Office, industrial/technical environment experience, CRM/ERP knowledge
Technologies
Microsoft Office, CRM, ERP
Responsibilities
Track commercial offers, quotes, orders, and client files from request to delivery and invoicing; Manage spare parts, repairs, and warranty replacements; Support Service teams in preparing quotes and following up on service contracts; Update client data in CRM tools; Follow up on customer satisfaction surveys and ongoing client requests; Contribute to unpaid invoice follow-up and client reminders; Provide administrative support for technical interventions (hours tracking, billing preparation); Organize training sessions and support HR with variable compensation data; Prepare documents for client site access and safety compliance.
Seniority
Mid-level, 3+ years experience