2de lijns medewerker IT (36 uur)
Core
2nd line IT support specialist resolving complex incidents and preventing disruptions in a hybrid Microsoft 365 environment for a municipality.
Role type
2nd line IT support specialist (Microsoft 365)
Builds
Stable, secure, and future-proof digital work environment for ~650 workstations
Domain
Municipal government / IT Operations
Required skills
Complex incident analysis, Root cause analysis, Process improvement, Knowledge sharing, Coaching, ITIL processes, Microsoft 365 administration, Endpoint management, Active Directory/Entra ID
Preferred skills
Intune experience, Cloud optimization
Technologies
Microsoft 365, Microsoft Teams, SharePoint, Microsoft Purview, Intune, Entra ID, Active Directory
Responsibilities
Analyze and resolve complex 2nd line incidents; Manage and optimize Microsoft 365 environment; Support endpoint management with Intune; Signal and permanently resolve recurring issues; Lead incident management and coordinate with specialists; Improve processes and knowledge sharing; Support and coach 1st line colleagues
Seniority
Mid-level, hands-on IC