IT Support Specialist
Core
Provide hands-on Tier 2 support for enterprise end-user devices, identity and access, productivity services, and meeting technology.
Role type
Senior IC IT Support Specialist
Builds
Enterprise end-user technical support across workplace devices, identity and access, productivity services, and meeting technology
Domain
Enterprise IT / Cloud Administration
Required skills
Microsoft 365 administration, Microsoft Intune management, Microsoft Entra ID administration, PowerShell scripting, Windows 10/11 troubleshooting, IT ticketing systems, hardware troubleshooting, mobile device management
Preferred skills
Google Workspace administration, audiovisual equipment support
Technologies
Android, Cloud, Hardware, JIRA, Microsoft 365, Microsoft Intune, Mobile, Office 365, PowerShell, Security, ServiceNow, Windows, iOS
Responsibilities
Troubleshoot Microsoft 365 services including Outlook, Exchange Online, Teams, and OneDrive; Manage Windows, iOS, and Android devices using Microsoft Intune; Automate user administration and system maintenance using PowerShell; Support employee onboarding and offboarding including account provisioning and device setup; Manage support requests in IT ticketing systems; Provide in-room and virtual meeting support for Microsoft Teams, Zoom, and audiovisual equipment; Collaborate with infrastructure and security teams for escalations.
