Health Services Specialist (1 Year Contract)
Core
Support customers and financial consultants through the PRUShield Claims Recovery process by guiding claim submissions to third-party insurers, managing documentation, and handling inbound/outbound communications.
Role type
Customer service specialist (claims recovery)
Builds
End-to-end claim resolution experience for customers and financial consultants
Domain
Insurance (Health Portfolio Management)
Deliverable
client delivery
Required skills
Outbound/inbound call center experience, customer service, medical documentation handling, data protection compliance, email management, system navigation
Preferred skills
Life insurance qualifications, experience with integrated shield products, provider contract management
Technologies
Life Asia system, SAP, online portals
Responsibilities
Conduct daily outbound calls to promote recovery claims, guide customers through claim submission and documentation, respond to customer emails and hotline inquiries, manage case progression from contact to resolution, perform administrative tasks for claim support.
Seniority
Mid-level, target-driven team member