Customer Service Advisor - Health
Core
Deliver customer support, guidance, and claims administration for health insurance products via phone, email, and written correspondence.
Role type
Customer Service Advisor (Health Claims)
Builds
Seamless and positive customer experiences for members, brokers, and clients
Domain
Insurance / Health Benefits
Deliverable
client delivery
Required skills
Claims administration, customer enquiry handling, policy guidance, problem solving, relationship building, complaint management, process improvement
Preferred skills
Microsoft Office (Word, Excel), onboarding support, continuous learning
Responsibilities
Handle customer enquiries via telephone, email, and written correspondence; Support members, brokers, and clients with policy and claims-related queries; Manage escalated enquiries and complaints professionally; Identify opportunities to improve processes and enhance the customer experience; Support the onboarding and development of new colleagues
Seniority
Individual Contributor