CLX Property Advocate, NL
Core
Handle complex insurance claims end-to-end for Dutch customers via email, phone, and app, ensuring fast, fair, and empathetic resolution.
Role type
Senior Claims Advocate (Insurance)
Builds
Resolved claims and improved claims processes
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Claims handling, Customer communication, Case prioritization, Pattern recognition, Process improvement, Empathy, Adaptability, AI tool adoption
Preferred skills
Wft Basis certification, Wft Schade certification
Technologies
Email, Phone, App, AI tools
Responsibilities
Investigate and settle complex claims independently, Organize and prioritize daily caseload, Partner with team to flag edge cases and shape processes, Spot patterns in recurring claim types to drive process improvements, Maintain brand tone during difficult customer interactions, Handle claims across multiple channels from first report to resolution