Customer Support Advisor
Core
Investigate and resolve customer queries and complaints regarding the handling and progress of insurance claims.
Role type
Customer Support Advisor (Claims)
Builds
Fair outcomes and resolutions for claimants
Domain
Insurance / Legal Claims
Deliverable
client delivery
Required skills
Insurance claims handling, personal injury claims handling, litigation, case management, risk identification, customer service, attention to detail, decision making, IT skills
Preferred skills
ISO frameworks knowledge (ISO10002), customer service qualification
Responsibilities
Handle customer queries efficiently, ensure fair treatment per company policies, monitor team results, liaise with internal/external parties, contact customers to resolve issues, keep up to date with insurance/legal developments, identify risk/training needs, contribute to continuous improvement