HR Service Delivery Specialist
Core
Deliver high-quality HR operations services, ensuring alignment with SLAs, KPIs, and strategic business objectives while driving continuous improvement and First Time Quality.
Role type
Senior HR Service Delivery Specialist (HRO)
Builds
HR service delivery operations for clients
Domain
Human Resources Operations (HRO), Compensation, Benefits, Performance Management
Required skills
HRMS (SAP, Workday, Oracle), Workplace Benefits Administration, Compensation Management, Performance Management, HR policies and processes, Payroll processing, Strategic problem resolution, Resource utilization management, Client issue management, Team leadership
Preferred skills
Oracle HRMS expertise, Payroll compliance knowledge
Technologies
SAP, Workday, Oracle
Responsibilities
Drive delivery of high-quality services ensuring alignment with SLAs and KPIs; Lead First Time Quality initiatives to minimize rework; Strategically manage resources to maximize operational efficiency; Stay up to date with evolving client updates, policies, and statutory requirements; Lead identification and resolution of complex issues; Manage competing priorities and delegate tasks; Drive process optimization initiatives; Leverage HR process expertise to ensure compliant execution; Proactively manage client escalations and resolve complex issues.
Seniority
Senior, hands-on IC with team management