Specialist, Renewal Sales
Core
Selling and renewing contracts for established clients, offering upsell opportunities, and managing customer relationships to retain business.
Role type
Specialist, Renewal Sales
Builds
Revenue growth through contract renewals and upsells for existing clients
Domain
Business Services / Customer Engagement
Required skills
Sales quota achievement, CRM management (Salesforce), high-volume calling, product knowledge mastery, data analysis for at-risk customers, objection handling, stakeholder partnership, Microsoft Office proficiency
Preferred skills
AI-powered tools optimization, emotional intelligence, problem-solving
Responsibilities
Achieve revenue-based quotas, manage dedicated territory for established clients, deliver sales forecasts, analyze data to identify at-risk customers, resolve customer concerns, manage high-volume phone and email contacts, maintain CRM data accuracy
Seniority
Specialist, 2+ years experience