Googler Experience Operations Specialist, People Experience (Fixed-Term Contract)
Core
HR operations specialist ensuring Googlers receive support for critical moments, managing global HR processes and user queries.
Role type
Senior HR Operations Specialist
Builds
Global HR operational frameworks and service delivery standards
Domain
Human Resources / Operations
Deliverable
dashboards & analysis
Required skills
Process improvement, stakeholder relationship building, cross-functional collaboration, complex issue resolution, service delivery management, system troubleshooting
Preferred skills
MBA or Master's degree, HR experience, troubleshooting sensitive user needs, operational service delivery in fast-paced environments, analytics skills
Technologies
HR operations systems
Responsibilities
Deliver operational excellence and identify opportunities to improve and scale HR processes, resolve and prioritize complex or sensitive user issues through vendor consultation and collaboration with process owners, implement service delivery improvements and new process changes, represent users by surfacing feedback to process owners and consulting on policy improvements, develop expertise in HR systems and troubleshoot day-to-day issues.
