Customer Success Engineer - BESS & Solar
Core
Manage end-to-end customer journey for owners, operators, and asset managers of battery energy storage (BESS) and solar PV portfolios using SynaptiQ platform.
Role type
Senior Customer Success Engineer (BESS & Solar)
Builds
SynaptiQ platform for BESS, hybrid (PV + storage), and solar PV asset monitoring
Domain
Renewable Energy (Solar PV, Battery Energy Storage Systems)
Deliverable
production ML models
Required skills
BESS architecture knowledge, BMS/PCS/EMS data analysis, solar PV performance monitoring, KPI definition, account management, CRM tools proficiency
Preferred skills
Hybrid PV + storage site experience, Dutch or French language skills
Technologies
SynaptiQ, Salesforce, HubSpot, Gainsight
Responsibilities
Manage 5-15 mature customer accounts across BESS, hybrid, and PV portfolios; Lead onboarding of 1-3 new clients ensuring smooth integration and data mapping; Monitor storage performance, degradation, and data quality; Run training sessions and create user guides for BESS and PV operations; Feed customer insights into product roadmap
Seniority
Mid-Senior, hands-on IC