Kundenmanager
Core
Central point of contact for customers from contract signing through the construction phase, ensuring a transparent journey and high satisfaction.
Role type
Customer Success Manager (Key Account)
Builds
Customer onboarding and project coordination for residential energy systems
Domain
Renewable energy / Solar / Home energy storage
Deliverable
client delivery
Required skills
Customer relationship management, Project coordination, Process optimization, Stakeholder communication, Documentation management, Regulatory subsidy guidance
Preferred skills
Photovoltaic knowledge, Heat pump technology, Electrical engineering, Wholesale experience
Technologies
Enpal.One+ platform, Smart Meter systems, Wallbox, Heat pumps
Responsibilities
Coordinate appointments and collect required documents, Clarify customer inquiries, Support customers with subsidy topics, Build a new key account department from scratch, Design department processes
Seniority
Individual Contributor, mid-level