Customer Service Specialist – Industrial
Core
Manage operational client relationships and coordinate internal processes for orders, deliveries, and documentation for an international industrial company.
Role type
Customer Service Specialist (B2B)
Builds
Order fulfillment and client service processes
Domain
Industrial manufacturing / B2B services
Deliverable
product features
Required skills
B2B customer service, order management, logistics coordination, technical documentation management, sales forecasting, offer preparation, pricing updates, new product launch coordination
Preferred skills
ERP systems (Microsoft Dynamics, SAP), French language knowledge
Technologies
Microsoft Dynamics, SAP
Responsibilities
Handle client inquiries and incidents, coordinate with internal departments, process sales orders, track logistics and update clients, manage technical documentation and samples, onboard and maintain clients, update sales forecasts and prepare offers, coordinate new product launches
Seniority
Mid-level, hands-on IC