OEM Account Coordinator
Core
Provide single point of contact for commercial support to OEM Sales Engineers and customers, managing order fulfillment and process improvements for key OEM accounts and distributors.
Role type
Senior IC account coordinator (order management)
Builds
Order management processes and customer service workflows for Eaton's OEM division
Domain
Industrial manufacturing (power management components)
Required skills
Order management, process improvement, cross-functional project execution, systems training, conflict resolution, customer demand prioritization, credit request resolution, documentation, informal leadership
Preferred skills
Microsoft Office Suite, CRM software, SAP, Salesforce, OBIEE, Power BI, Vista, Order Center
Technologies
Salesforce, OBIEE, SAP S4, Power BI, Vista, Order Center
Responsibilities
Identify and drive implementation of process improvements; Engage in cross-functional projects; Provide systems and tools training; Act as first point of escalation for peers; Own new employee onboarding; Fulfill order management activities for key OEMs; Drive customer affinity via exceptional service; Lead conference calls with field sales and plants; Utilize Salesforce and OBIEE for reporting; Champion SAP S4 training; Manage change notices; Facilitate information flow; Manage conflicts and discrepancies; Prioritize customer demand; Work with finance on credit requests; Train peers and customers; Maintain team dashboards; Support systems integration/migration
Seniority
Mid-level, hands-on IC