Customer Service Representative
Core
Manage end-to-end customer order lifecycle, including contract preparation, order processing, inventory allocation, and demand forecasting coordination for industrial power management products.
Role type
Senior Customer Service Representative (Order Management & Demand Planning)
Builds
Sales contracts, customer order acknowledgements, shipping lists, and replacement orders
Domain
Industrial manufacturing / Power management / Supply chain
Required skills
Order management, SAP systems, Demand planning, Inventory management, Forecasting, Data analysis, Contract administration, Payment collection, Cross-functional coordination
Preferred skills
SIOP processes, MS Excel proficiency, Forecast quality improvement, Risk identification
Technologies
SAP, Microsoft Office, OA
Responsibilities
Prepare sales contracts and collect customer requirements; Process and confirm customer orders in SAP; Monitor and resolve order status, pricing, and availability issues; Coordinate with planning and sales teams on inventory allocation and delivery dates; Analyze demand forecasts and backlog to align supply with requirements; Chase payments for blocked shipments; Manage escalated expedites and return goods authorizations.
Seniority
Mid-Senior, hands-on IC