Human Resources Coach I
Core
Provide customer support and resolve HR-related inquiries for Caterpillar employees, managers, and HR teams via multiple communication channels.
Role type
HR Operations Coordinator (Customer Service)
Builds
HR Shared Service Center operations for IND-India
Domain
Human Resources / Shared Services
Deliverable
dashboards & analysis
Required skills
HR Shared Services experience, Workday, ServiceNow, MS Office (Word, Excel, PowerPoint), SLA management, process documentation
Preferred skills
German or Spanish language, Power BI, Business Process Improvement
Responsibilities
Serve as initial point of contact for incoming HR requests; verify and track requests against SLAs; resolve inquiries using knowledge bases and scripts; escalate complex issues to appropriate HR groups; maintain data accuracy in required systems; participate in continuous improvement activities.
Seniority
Individual Contributor, 2+ years experience
