CRM Executive / Manager
Core
Lead patient relationship management, enhance patient satisfaction, improve retention, and deliver an exceptional patient experience in healthcare organizations.
Role type
Manager-level CRM Executive
Builds
Patient engagement strategies, appointment conversion processes, and patient retention initiatives
Domain
Healthcare / Patient Experience
Deliverable
dashboards & analysis
Required skills
Team leadership, CRM operations, MIS reporting, complaint resolution, data analysis, stakeholder coordination
Preferred skills
Healthcare administration, business management, prior experience in hospitals or clinics
Technologies
CRM software, MS Excel
Responsibilities
Develop strategies to improve patient satisfaction and retention; Lead and mentor CRM executives and coordinators; Oversee appointment scheduling and follow-up activities; Handle escalated patient complaints and monitor feedback; Prepare MIS reports on CRM performance; Coordinate with clinical teams and operations to streamline the patient journey
