Customer Success Consultant (x/f/m)
Core
Operate customer success for healthcare providers using Doctolib, ensuring smooth workflows, data quality, and product configuration to improve patient care.
Role type
Customer Success Consultant (IC)
Builds
Doctolib platform adoption and operational efficiency for healthcare clients
Domain
Healthcare / SaaS
Required skills
Customer portfolio management, ticket triage and escalation, CRM data management, product configuration, contract administration, cross-functional collaboration
Preferred skills
Healthcare industry experience, technical product understanding, data affinity with CRM systems
Responsibilities
Execute standardized customer support processes, triage and route incoming inquiries, maintain high data quality in CRM, configure product settings for clients, manage contract lifecycle (onboarding/offboarding), collaborate cross-functionally to drive retention and growth