Administratief medewerker
Core
Administrative coordinator acting as the first point of contact for customers regarding technical installations, handling inquiries, complaints, and scheduling interventions.
Role type
Administrative coordinator (planning & after-sales)
Builds
Efficient scheduling of technical interventions and customer support for renewable energy and HVAC systems
Domain
Renewable energy and HVAC technical services
Deliverable
dashboards & analysis
Required skills
Customer service, technical inquiry analysis, scheduling and planning, CRM and administrative software proficiency, documentation management, deadline tracking, process improvement
Preferred skills
Experience with CRM/planning software, technical insight into installations
Responsibilities
Handle customer inquiries and complaints via phone and email, analyze technical questions and escalate to technicians, plan and follow up on interventions, coordinate technician schedules based on priorities and availability, process customer files and administrative documents, monitor deadlines and maintain overview of dossiers, identify recurring problems and suggest improvements
Seniority
Mid-level, independent contributor