Support Associate
Core
First point of contact for installers and homeowners during live heating installations and after-sales care, resolving issues to keep jobs on track.
Role type
Senior customer support associate (technical)
Builds
Seamless installation experience for installers and homeowners
Domain
Climate tech / Home heating / Renewable energy
Deliverable
client delivery
Required skills
Phone-based support, end-to-end query ownership, escalation management, complaint resolution, process documentation, IT literacy
Preferred skills
Heat pump knowledge, renewable energy experience, startup environment experience
Responsibilities
Handle live calls for installers and homeowners, resolve common queries using structured processes, escalate complex issues to specialists, manage straightforward complaints, create support documentation and SOPs, maintain accurate interaction records
Seniority
Mid-senior, hands-on IC