Long Tail Manager
Core
Manage a large portfolio of B2B clients to ensure retention, growth, and efficient scaling using data and automation.
Role type
Senior Account Management / Customer Success Manager (Long Tail)
Builds
Retention and expansion for a SaaS HR/Payroll platform
Domain
SaaS / HR & Payroll
Required skills
Portfolio management, churn risk analysis, upsell execution, CRM management, automation tool usage, data-driven decision making, stakeholder communication
Preferred skills
HR/Payroll industry experience, HubSpot experience
Responsibilities
Monitor account health signals to proactively prevent churn, execute high-volume upsell and renewal campaigns, translate portfolio patterns into actionable insights for product and support teams, maintain accurate CRM pipelines, manage functional relationships with client stakeholders
Seniority
Mid-level, hands-on IC