Customer Success Manager (H.F)
Core
You are the primary reference for clients, orchestrating onboarding, service deployment, and internal team coordination to ensure optimal, durable, and high-performance customer experiences.
Role type
Senior Customer Success Manager (B2B)
Builds
Client onboarding, service deployment, and operational support for health insurance and third-party payer operators
Domain
Health insurance / healthcare network / B2B services
Required skills
B2B client relationship management, functional support, operational guidance, project management, functional exchange coordination, performance indicator tracking, client satisfaction survey analysis, client evolution anticipation, client configuration mapping, pre-sales support, cross-functional team coordination
Preferred skills
Health insurance / healthcare network environment knowledge, technical tool proficiency, technical flow analysis
Technologies
Customer Success tools, project management tools, technical analysis tools
Responsibilities
Accompany clients in tool and service onboarding (processes, training, documentation), prepare and execute functional acceptance tests with clients and technical teams, pilot daily functional exchanges, track performance indicators and propose corrective actions, organize and lead client follow-up committees, design and analyze satisfaction surveys, anticipate and analyze client evolutions, map client configurations, intervene in pre-sales and integration phases, collaborate with internal teams to improve tools and methods