Customer Service Representative – appartenente alle categorie protette (L.68/99)
Core
Handling customer requests and complaints via phone and email, coordinating with logistics and shipping departments for order management, and updating customer data in the CRM system.
Role type
Customer Service Representative
Builds
Customer support and order fulfillment processes
Domain
Logistics and distribution
Deliverable
customer care
Required skills
CRM management, Microsoft Office, communication, problem solving
Responsibilities
Managing customer requests and complaints via phone and email, Coordinating with logistics and shipping departments for order management, Updating and maintaining customer data in the CRM system, Writing reports on customer service activities, Monitoring customer satisfaction and managing feedback