Customer Service Rep
Core
Managing customer communications and supporting operational activities for assigned distribution centers to ensure accurate order processing and timely issue resolution.
Role type
Customer Service Representative (Logistics/Distribution)
Builds
Order fulfillment and customer experience for distribution centers
Domain
Manufacturing, distribution, logistics, and supply chain
Deliverable
client delivery
Required skills
Phone and email customer interaction management, order processing, inventory and shipment status coordination, issue resolution and escalation, Microsoft Office proficiency, fast-paced operational environment adaptability
Preferred skills
Associate or bachelor's degree, manufacturing/distribution/logistics/supply chain industry experience
Responsibilities
Manage inbound and outbound customer communication through phone, email, and chat platforms; Process customer orders, order updates, enter orders, delivery inquiries, and service requests; Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates; Monitor customer orders from entry through fulfillment and delivery completion; Resolve customer concerns and escalate complex issues as appropriate.
