Kundenservice Mitarbeiter (m/w/d)
Core
Central customer service interface handling order processing, delivery tracking, and inventory management for logistics clients.
Role type
Customer Service Agent (Logistics)
Builds
Order fulfillment and delivery tracking for logistics clients
Domain
Logistics and Supply Chain
Deliverable
client delivery
Required skills
Order management, WMS usage, complaint handling, process monitoring, proactive communication, data management
Preferred skills
Logistics industry experience, English language skills
Technologies
Warehouse Management Systems (WMS), MS Office
Responsibilities
Monitor end-to-end order processing from capture to delivery, coordinate with warehouse and transport teams, handle customer complaints and damage claims, ensure service levels, manage customer and order data
Seniority
Entry-level