Sachbearbeiter Logistik & Customer Service (m/w/d)
Core
Central liaison between logistics and customer success teams, managing shipment tracking, order inquiries, and optimizing logistics processes for a growing solar power product line.
Role type
Logistics & Customer Service Associate
Builds
Smooth information flow between logistics and customer success; proactive shipment status updates; efficient order handling and returns processing.
Domain
Renewable energy (solar power) / Logistics / Customer Service
Deliverable
dashboards & analysis
Required skills
Order processing, shipment tracking, customer inquiry resolution, process optimization, cross-functional communication, ticketing system management
Preferred skills
Hands-on problem solving, detail orientation, proactive communication (via careerplan.io/jobs/2782458-sachbearbeiter-logistik-customer-service-mwd-at-solakon-gmbh)
Technologies
Ticketing systems, logistics software
Responsibilities
Connect logistics and customer success teams; monitor shipment status and notify customers of delays; answer and prioritize order/return questions; identify and propose improvements to internal logistics processes.