Customer Service Representative
Core
Managing customer communications via phone, email, and chat to support distribution center operations and ensure accurate order processing.
Role type
Customer Service Representative (Logistics/Distribution)
Builds
Order fulfillment and customer support for architectural glass and building products
Domain
Manufacturing, distribution, logistics, and supply chain
Required skills
Inbound/outbound communication, order processing, delivery inquiry handling, inventory coordination, issue resolution, Microsoft Office proficiency
Preferred skills
AS400/XSurpass experience, manufacturing/distribution/logistics/supply chain industry experience
Responsibilities
Manage inbound and outbound customer communication through phone, email, and chat platforms; Process customer orders, order updates, enter orders, delivery inquiries, and service requests; Coordinate with distribution center personnel to provide shipment status, inventory availability, lead times, and delivery updates; Monitor customer orders from entry through fulfillment and delivery completion; Resolve customer concerns and escalate complex issues as appropriate.