IT Engineer I
Core
Formalize and manage IT service processes (change, configuration, incident, problem, SDLC) and oversee day-to-day operational activities to ensure stability and compliance.
Role type
Junior IT Process Engineer (ITIL framework)
Builds
IT service delivery lifecycle and process management tools
Domain
IT Operations / Service Management
Deliverable
dashboards & analysis
Required skills
ITIL framework knowledge, change management, incident management, root cause analysis, process documentation, compliance monitoring, KPI reporting, process improvement, configuration management
Preferred skills
None stated
Technologies
None stated
Responsibilities
Drive assessment and authorization of changes to the IT production environment; identify root causes of incidents and prevent recurrence; maintain process management documentation and ensure repository accuracy; monitor process performance against KPIs and prepare reports; provide technical consulting and mentoring on process utilization; ensure compliance with audit requirements and security policies.
Seniority
Entry-level, 0-2 years experience