Client Success Manager
Core
Deliver revenue growth and coordinate delivery activities for government and enterprise client accounts.
Role type
Senior Client Success Manager (Account Delivery)
Builds
Technology services delivery for government and enterprise clients
Domain
IT Services / Government & Enterprise
Deliverable
client delivery
Required skills
Strategic planning, P&L management, executive client engagement, incident resolution, team leadership, financial target oversight
Preferred skills
Government client experience, ITIL Foundations certification
Technologies
ITIL
Responsibilities
Serve as executive Single Point of Contact for account delivery, mobilize and align delivery teams, lead resolution of critical incidents, oversee performance against SLAs and financial targets, drive continuous improvement and strategic growth, prepare executive presentations for governance forums
Seniority
Senior, hands-on IC with leadership responsibilities