Implementation Consultant
Core
Own end-to-end onboarding for lower-segment accounts, delivering standardized implementation plans, training, and configuration guidance remotely to drive time-to-value and product adoption.
Role type
Implementation Consultant (SMB/High-volume)
Builds
Standardized implementation plans, training modules, and configuration guidance for fleet management software
Domain
Transportation and logistics / Fleet management SaaS
Required skills
Project management, stakeholder communication, risk management, technical aptitude, customer-centric mindset, data-driven approach, CRM/ticketing tool proficiency
Preferred skills
Experience with SMB or high-volume segments, ability to simplify complex concepts, resilience in fast-paced environments
Technologies
CRM, ticketing, documentation tools
Responsibilities
Own structured onboarding journey including discovery, configuration, training, and go-live confirmation; Deliver Spanish-language enablement; Configure standard integrations and features; Proactively manage timelines, risks, and dependencies; Track and report implementation KPIs; Run multi-customer cohorts; Collaborate with Sales and Customer Success; Capture customer feedback to refine playbooks
