Customer Success Manager Expansion (CSM) Mid-Market - France
Core
Support Mid-Market customers (under 2,000 employees) to drive retention and expansion for a cybersecurity awareness platform.
Role type
Mid-Market Customer Success Manager
Builds
Chat-based cybersecurity training courses and phishing simulation modules
Domain
Cybersecurity / SaaS
Required skills
Portfolio management, retention strategy, expansion (upsell/cross-sell), customer advisory, stakeholder management, negotiation, feedback collection
Preferred skills
Tech industry experience, high-volume account handling, autonomous problem solving
Technologies
Chat-based learning platforms, phishing simulation tools
Responsibilities
Own success of ~120 Mid-Market customers, drive retention at scale, identify expansion opportunities, advise on product usage, lead customer interactions, collaborate with internal teams, collect and share customer feedback
Seniority
Mid-level, hands-on IC