Implementation Manager / Project Manager – Onboarding Enterprise
Core
Lead end-to-end onboarding for enterprise accounts in Mexico, managing the process from deal closure to go-live.
Role type
Senior Implementation Manager (SaaS)
Builds
Onboarding processes and product adoption for enterprise clients
Domain
SaaS / Enterprise Software
Required skills
Project management, stakeholder management, product training, risk management, process improvement, data analysis, Agile/Waterfall methodologies, tool proficiency
Preferred skills
Experience with complex multi-stakeholder projects, technical-functional product knowledge
Technologies
Excel, Asana, Monday, Jira
Responsibilities
Own the complete onboarding timeline, milestones, deliverables, and dependencies for enterprise accounts; Design and execute implementation plans tailored to account complexity; Act as the direct counterpart to the client's PM; Apply Agile, Waterfall, or hybrid methodologies; Identify and escalate risks and blockers; Provide constant visibility on progress and risks to clients and internal teams; Orchestrate collaboration between Sales, Product, Customer Success, and Operations; Train key client users on platform usage; Design and facilitate area-specific training sessions; Ensure correct adoption of initial configuration; Serve as the main point of contact for senior client profiles (Finance, Operations, IT, PMO); Monitor key KPIs like time to go-live and product activation; Identify bottlenecks and propose data-driven improvements; Contribute to onboarding playbooks and document learnings.