Coordinator, Account Care
Core
Drive client retention, product adoption, and revenue expansion for the $0–$150,000 annual revenue segment by identifying growth opportunities and helping clients realize measurable value from Accurate's solutions.
Role type
Account Care Coordinator (Account Management)
Builds
Client relationships and revenue growth opportunities for mid-market B2B clients
Domain
HR Technology / Background Screening
Required skills
Client relationship management, Upsell/Cross-sell identification, CRM system proficiency, Data-driven decision-making, Problem resolution, Product adoption education
Preferred skills
B2B/SaaS experience, HR technology background, Background screening industry knowledge
Responsibilities
Engage with clients to identify program gaps and recommend best practices, Identify upsell and cross-sell opportunities based on usage patterns, Partner with Sales to qualify expansion opportunities, Coordinate with cross-functional teams to resolve client issues, Document client goals, risks, and feedback in CRM systems, Execute account engagement campaigns aligned with growth priorities
Seniority
Individual Contributor